Last Updated: May 15, 2023
At PiratesWave Radio, we strive to provide excellent service and products to our listeners and customers. This Refund Policy outlines the conditions under which we issue refunds for our various offerings, including premium subscriptions, merchandise, event tickets, and advertising services.
1. Satisfaction Guarantee
PiratesWave Radio offers a 100% satisfaction guarantee on all our products and services. If you're not completely satisfied with your purchase, we will provide a refund or credit at our discretion.
This guarantee applies to both one-time purchases and subscription services.
2. Eligibility for Refunds
You may be eligible for a refund in the following circumstances:
- Service Issues: Technical problems that significantly impair your ability to access our services
- Merchandise Quality: Products that are damaged, defective, or otherwise not as described
- Double Charges: Instances where you were charged more than once for the same product or service
- Event Cancellations: When an event organized by PiratesWave Radio is canceled
- Subscription Cancellations: Prorated refunds for unused portions of premium subscriptions
3. Refund Request Timeframe
To be eligible for a refund, you must notify us of the issue within:
- 14 days of purchase for premium subscriptions
- 30 days of delivery for merchandise
- 48 hours of the scheduled event time for event cancellations
- 14 days of the billing date for billing issues or double charges
Refund requests made outside these timeframes will be evaluated on a case-by-case basis.
4. How to Request a Refund
Refund Request Process:
- Contact Customer Service: Reach out to us via email at support@pirateswaveradio.com, by phone at +441672616258, or through the contact form on our website.
- Provide Order Details: Include your order number, the items or services you're requesting a refund for, and the reason for your refund request.
- Documentation: If applicable, provide photos or other evidence of issues with merchandise or services.
- Review: Our customer service team will review your request and may ask for additional information if needed.
- Resolution: We will process your refund or offer an appropriate solution within 5-7 business days of receiving your request.
5. Refund Methods and Processing Time
Refunds will be issued using the same payment method used for the original purchase:
- Credit/Debit Card Purchases: Refunded to the original card (3-10 business days to appear on your statement)
- PayPal Purchases: Refunded to your PayPal account (1-3 business days)
- Bank Transfers: Refunded to your bank account (5-10 business days)
Please note that while we process refunds promptly, the time it takes for the funds to appear in your account depends on your payment provider's policies.
6. Specific Refund Policies
6.1 Premium Subscriptions
For monthly or annual premium subscriptions:
- Cancellations within the first 14 days of a new subscription are eligible for a full refund
- For subscriptions canceled after 14 days, we may provide a prorated refund for the unused portion
- Automatic renewals can be canceled at any time, but refunds are not issued for past billing periods
6.2 Merchandise
For physical merchandise:
- Items must be returned in their original condition, with tags and packaging intact
- Return shipping costs are the responsibility of the customer unless the return is due to our error
- Once we receive and inspect the returned items, we will process your refund
6.3 Event Tickets
For tickets to PiratesWave Radio events:
- Full refunds are provided for events canceled by PiratesWave Radio
- For events postponed or rescheduled, tickets will typically remain valid for the new date
- Ticket refunds requested for personal reasons are evaluated on a case-by-case basis and may be subject to a processing fee
6.4 Advertising Services
For businesses that purchase advertising services:
- Campaigns that have not yet begun can be canceled for a full refund
- For campaigns already in progress, refunds are evaluated based on the services delivered
- Technical issues or performance problems with ad delivery may qualify for partial or full refunds
7. Non-Refundable Items and Services
The following items and services are generally not eligible for refunds:
- Digital content or downloads that have been accessed or downloaded
- Custom or personalized merchandise
- Gift cards or promotional credits
- Donation contributions to fundraising campaigns
- Processing fees for event tickets or services
8. Exceptions and Special Circumstances
We understand that special circumstances may arise. If you have a refund request that falls outside the guidelines outlined in this policy, please contact our customer service team. We will evaluate such requests on a case-by-case basis and strive to find a fair solution.
9. Changes to This Policy
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services following the posting of changes constitutes your acceptance of such changes.
10. Contact Us
If you have any questions about our Refund Policy, please contact us at:
